FAQs

How long does it take for orders to process?

Orders typically process within 1-2 business day. Please note that processing times may be longer during peak seasons or promotional periods.

Once your order has been processed, you will receive a confirmation email with tracking information.

What are your shipping options?

We offer a variety of shipping options to choose from. The available options and their associated costs will be displayed at checkout. Please note that shipping costs are based on the shipping option you choose and the destination of your order. If you would like to ship order overnight order must be placed by 1PM EST.

Do you offer refunds?

We do not offer refunds but we do allow exchanges. We strive to provide accurate product descriptions and images to help you make an informed purchase decision. If you have any questions or concerns about a product, please contact our customer support team before placing your order. If you do need to process an exchange you will be responsible for shipping and price difference if the item is more.

What's the best way to take care of my merchandise?

We suggest you take care of your flip or fall off merchandise just like you would any luxury items you have. Dry clean.

How can I contact your customer support team?

If you have any questions or need assistance, our customer support team is here to help. You can reach us by Mon-Sat 9AM-6PM EST by email at customerservice@fliporfalloff.com. We aim to respond to all inquiries within 24-48 hours.